Defective

We are sorry to hear that your laptop is not functioning properly. Your unit does come with a one year HP warranty and we ask that you go through HP for your service needs first because they have more comprehensive troubleshooting techniques than we do and may be able to troubleshoot your laptop problems without having to send it anywhere. But first you must validate your warranty with HP. All you need to do is fax your proof of purchase (your MobilePC invoice) with the serial number and product number (found on the bottom of your laptop) written on the invoice to HP warranty validation at 1-800-563-4860. Then wait at least 24 hours for HP to update your warranty information. After that, you can call their customer service number at 1-800-474-6836 for service help. If you have any problems with updating your warranty, please contact us.