FAQ
Q. What credit cards does MobilePC accept?
A. MobilePC accepts Visa, Mastercard, Discover Card, and American Express. We accept Visa & Mastercard directly and we accept American Express and Discover Card via Paypal.
Q. Can I get a printed receipt for my credit card payment?
A. Yes. After the completion of our convenient checkout process, you can print the order confirmation screen that will contain all pertinent credit card charge information. MobilePC also sends this same information to you automatically, via e-mail.
Q. When is my credit card charged?
A. Your credit card is charged immediately upon completion of the checkout process. Sophisticated systems are set up to immediately send your order to our shipping department, to be shipped out within one to two business days.
Q. What do you consider my billing address?
A. Your billing address is the same address information on file with your credit card company. When entering this information during the checkout process it is important that you enter this information exactly as it appears on your credit card statement. If the information is not accurate, your card may be declined.
Q. What if my credit card is declined?
A. If there is a problem processing your card for any reason you will be notified immediately during the checkout process. Depending on the nature of the problem you may be prompted to try a different card or try again later.
Q. I purchased a few items from you during the same timeframe. Can you ship them together?
A. Sorry, but at this time we are unable to accommodate this request. We have multiple processing facilities and items may be shipped from different locations. Unfortunately, this means that we must ship items individually.
Q. How do you calculate shipping costs?
A. We use an average shipping cost based upon the weight of the item.
Q. Do you charge sales tax?
A. By law we are required to collect sales tax for items shipped to addresses in California. Currently, we collect 7.75% of the final auction price.
Q. How long will it take for my item to reach me?
A. We ship your purchase within one to two business days after you have checked-out. Standard shipping is UPS Ground delivery, which typically takes between 7 to 10 days to arrive. We send an e-mail with the tracking number so you can check the progress of your delivery at the carrier's web site.
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